- Sign up for the Lyra offer that includes the risk assessment option.
- Configure an informational control according to one of the criteria available in the Expert Back Office.
To avoid alerting the buyers, the order status displayed on the OpenMage side will be "Processing".
- Sign into the OpenMage Back Office.
- Go to the Saves Config > Orders menu.
- When a transaction triggers informational control, the order status changes to Suspected Fraud.
- Search for the order and click View.
- Two buttons will appear: Accept Payment and Deny Payment.
Accept the payment
Clicking on the Accept Payment button changes the order status to Processing or Payment Review.
Refuse the payment
Clicking on the Deny Payment button changes the order status to Canceled.
If your shop has an offer that includes Web Services, the order will be automatically canceled. Otherwise, a cancellation must also be made from the Lyra Back Office.