Help Center Lyra Collect
Categories
-
Back Office Login
- My first time logging in to the Merchant Back Office
- I forgot my password
- Didn't receive the password reset email
- Access my Expert Back Office
- Incorrect identification
- Create, updating or deleting an user
All questions about Back Office Login > -
Transaction management
- Refund a transaction from the Merchant Back Office
- Refund processing time
- My refund isn't going through
- The buyer has not received their refund
- Cancel a refund
- Refund result
All questions about Transaction management > -
Shop settings
- Customize the payment page
- Creating a custom notification rule
- Different types of notifications
- > Instant Payment Notification URL call
- > E-mail sent to the merchant
- > E-mail sent to the buyer
All questions about Shop settings > -
CMS
All questions about CMS > -
3D Secure
- What is 3-D Secure?
- Function 3-D Secure
- Benefits and opportunities of the 3-D Secure
- Increasing the Frictionless rate
- > I’m using the Hosted Payment Page (form with redirect)
- > I use REST Web Services or the JavaScript client (embedded form)
All questions about 3D Secure > -
Lyra Nomad
-
Mobile application
- Download the mobile app
- You do not have sufficient permissions to use this application
- Purpose of the Payment Links app
- Creating and sending a payment Link
- Login
- > How do I log into the application for the first time
All questions about Mobile application > -
SFTP server
- I'm connecting to the SFTP server
- Use Case - FTP Service
- Resetting Your SFTP Login Password
- Reports
- > Processing directory
- > Filename examples
All questions about SFTP server > -
Integration
- Integrate the iframe
- Return URL too long
- FAILED_IO_EXCEPTION
- Increase the IPN timeout
- PSP_108: The payment form has expired
- Error 500 when calling the notification URL
All questions about Integration > - Lyra SMS
-
Return codes
- CB
- > Code 03 - Invalid acceptor
- > Code 05 - Do not honor
- > Code 12 - Incorrect Transaction Code
- > Code 13 - Montant Invalide
- > Code 14 - Invalid Cardholder Number
All questions about Return codes > -
Miscellaneous
- Hacked e-commerce site
- Downloading the PCI DSS certificate
- Google Analytics Configuration
- Add an option or change your plan
- What should I do if I close my store?
- > Check your subscriptions and Tokens
All questions about Miscellaneous > -
Data collection form
- Publish online the data collection form
- Editing the form in production
- Change the language of the data collection form
- Paying in installments using the data collection form
- Registering a card using the data collection form
- Payment cannot be processed on the data collection form
All questions about Data collection form >
