The refund operation allows to re-credit the buyer's bank account. It is possible to partially or fully refund the amount of a transaction.
To initiate a refund request from your Merchant Back Office:
- Display the Transactions tab.
- Select the transaction.It is possible to click on the Filters icon (
) to search for the relevant transaction if it is not on the transactions list. - Click on the
icon to display the context menu. - Click Refund.
- The dialog box Request a refund for this transaction appears.
- Proceed to the refund request.
- Click OK if you are making a full refund request or of the remaining amount if a partial refund has already been made.
- Enter the amount that you wish to refund, in case of a partial refund request, then click OK.