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  • Service status
    Monitoring incidents in real time
  • Documentation
  • Tutorials
  • Contact
  1. Help Center Lyra Collect
  2. FAQ
  3. Transaction management

Transaction management

  • Refund a transaction from the Merchant Back Office
  • Refund processing time
  • My refund isn't going through
  • The buyer has not received their refund
  • Cancel a refund
  • Refund result
  • Refund statuses
  • Refunds via Marketplaces
  • Buyers Not Refunded After a Cancellation
  • Refunding without the original transaction
  • Enable bank reconciliation for CB contract
  • What is an unpaid bill?
  • When do we talk about chargeback?
  • What should you do if a payment is overdue?
  • Tracking a chargeback or responding to a request via the Merchant Back Office
  • Checking whether my claim has been accepted or rejected
  • Viewing statements and invoices
  • Edit Label about the buyers statement,
  • Error refunding on Alma transaction
  • Cancel a refund captured
  • Payment accepted but transaction canceled
  • Know the cardholder’s name
  • Bank settlement of a wallet payment
  • Création de l'alias refusée
  • Modifying a Subscription That Has Already Begun
  • Cardholder field not found
  • Send the Instant Payment Notification not available in the dropdown menu
  • Blocking payments from certain countries
  • Problem viewing PDF ticket
  • What Happens to Other Payments if an Installment Payment is refused
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