You lost your password and cannot access Merchant Back Office?
- Go to the login page of your Merchant Back Office: https://secure.lyra.com/portal/
- Click on the Forgotten password? link.
The Forgotten password window appears.
- Enter your login or your e-mail.
- Click Send.You will then receive an e-mail with the subject Reset your password - Lyra Collect. This e-mail contains a hypertext link.
- Click on the hypertext link to display the Update the password page.
- Enter then confirm your new password.
- Click Send.
Your password has been reset.