- Make sure you entered your login ID and the email address associated with your user account correctly on the password reset page.
- Check your inbox for emails sent by do_not_reply@lyra-collect.com.
- Check your “Junk” or “Spam” folder.
If you find the email in this folder, add the address do_not_reply@lyra-collect.com to your contacts.
- Check if the email wasn’t moved by an active email filter.
If you cannot find the email, you can try starting the password reset process again.
If you still haven't received the email, contact support.