- From the login screen of your mobile application, tap “Forgotten password”.
- Enter your login and the e-mail address associated with your account.
You will receive an e-mail with your login and a temporary password.
- Enter your user ID and the temporary password you received by email.
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Enter the security code provided on the store’s registration form. This code is different from your password.
Otherwise, request a temporary code on your phone.
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Set a new password, then tap “Confirm”. You will receive a confirmation email.
It must respect the specified security rules and must be known only to you.
Si vous n'avez pas reçu l'e-mail de proposition de réinitialisation, assurez-vous d'avoir saisi correctement le bon ID utilisateur ou la bonne adresse e-mail. Vérifiez également la boîte de réception des courriers indésirables.